Web chats, when used right, can help any plumbing or HVAC business get more leads. And with the help of ConversionAMP, you can take your web chat’s potential to new heights.
While there are many digital advancements that have changed lives, few have made as big of an impact as web chats.
For decades, online chatting has become vital in keeping people connected. But there’s a whole lot more to web chats than that.
If you have traffic on your website, online chats can become one of the most powerful tools in your arsenal.
What do I mean?
Let’s say a visitor ends up on your website. While you have all the information about a plumbing service they require, they have a question that’s unanswered.
With an online chat service that’s built-in on your website, they can input their question there. And if they get a reply from you immediately, that visitor will likely end up being your paying customer then and there.
But without a web chat service, they’ll have to either call or email you to get their answer. They might see it as a hassle, and they’ll just end up leaving and finding your competition.
Over the years, web chats have been especially helpful in getting more leads and conversions.
And the good news is that you can amplify its effectiveness by using different tools. And one such tool is ConversionAMP.
So, if you’re looking to get more leads and conversions with your web chats, keep reading. You’ll discover how to do just that in an easier way with the help of ConversionAMP.
Why Many Plumbing and HVAC Businesses Don’t Get Leads With Web Chats
But before we go over how ConversionAMP can help you get more leads and conversions, let’s talk about something important:
The reason why most plumbing and HVAC businesses have ineffective web chats.
Usually, these businesses should have a digital sales representative who’ll handle their web chats. This means that an actual person should be replying every time someone starts an online chat.
Long story short, your online chat should make a customer feel as if they actually went to your office to make their inquiries.
Now, here’s the problem…
A lot of businesses don’t follow this format because they use chatbots instead of people to handle their online chats.
While these AI-powered programs can handle inquiries, the problem is that they’re not versed in real conversations.
Compared to talking to an actual person, chatbots feel—to be frank—fake and are hard to talk to. And that robot-like conversation is often enough to make a lead disengage with the chat.
This is why the plumbing and HVAC companies who use chatbots end up with a lot fewer leads than they expect.
It’s important to have an actual person handle your web chats since leads will want to talk to someone who can immediately handle their issues.
Also, customers will want to see which company is going to be the best fit for their needs. And one way for them to find it out is by going to different websites and asking a few simple questions to:
- See how a company responds
- See how the company will treat them as a customer
- See if the company is genuinely interested in helping them out with their problems.
And this is exactly why it pays to have an actual person behind your website’s online chats.
How ConversionAMP Can Help You Get More Leads With Web Chats
At this point, you already know that the key to getting more leads and conversions with web chats is having an actual person running it.
The best way to do this is by having several members of your sales team handle those online chats. With this approach, you’ll have people that can answer the queries of your website’s visitors. And they can also initiate sales conversations by asking things like:
- “How can I help you?”
- “Is there anything I can do for you?”
- “I noticed you were searching our website—is there anything I can help you with?”
Now, it might seem a bit complicated to set up a system that can let you do these things.
Fortunately, ConversionAMP has a live chat feature that can make it easier for you to get more results out of your web chats.
What Happens When You Use ConversionAMP on Your Website
So, when you have ConversionAMP linked to your website, you get the ability to:
- Set up a system where every customer who messages you gets an automatic message back. This usually works whenever your online chat team currently has their hands full.
- Set up a system that allows every visitor to have a live chat with your salespeople. This works the same way as the chat service common on social media.
A great thing about this is that you have the chance to incorporate both systems into your website.
What’s more, you can also use ConversionAMP to customize your chats. You can change your chat colors, welcome messages, and everything else that needs to be fit to your brand’s needs.
Also, ConversionAMP can set up a pipeline in your web chats that lead to a certain action. For instance, you can add custom links to chat bubbles that allow your visitors to either:
- Book an appointment (which is usually done by sending a scheduling link)
- Leave a review on your Google, Facebook, or Yelp profiles
- Get pre-prepared answers to any questions (generally, FAQs) that they may have
How ConversionAMP Handles 70% of the Work
One of the main reasons ConversionAMP helps web chats is that it’s built to handle 70% of the work involving web chats. These consist of work that you or your sales team may not have the time or bandwidth to handle.
For example, instead of checking messages and listing down key details, our system handles it all for you. It does this by using AI technology to arrange and present details based on what people fill out via web forms.
Aside from handling trivial tasks, ConversionAMP can also help you get more leads with web chats by freeing up your time. Because you get extra time, you and your salespeople can focus more on handling warmer leads that are ready to book appointments!
And this isn’t all ConversionAMP does to make your work easier.
With our system, you don’t have to be in front of a computer every day, waiting for messages to come in. ConversionAMP, in fact, has a mobile app that you can use. Using this app, you can reply to website visitors who have questions about your business.
This means that you can take messages anytime and anywhere...
Even while you’re handling another client’s needs!
Get More Leads and Conversions With Web Chats
One thing is clear:
Web chats can give your plumbing or HVAC business the advantage it needs to get more leads and conversions via your website.
And when you use the right tools, you can even increase the results you’ll get.
And this is where ConversionAMP comes in.
Our system provides a solution that will help you make the most out of your website’s online chat functions. With more convenience, AI integration, and customization, you can get more results with your web chats with less effort.
Now, if you'd like to discuss how you can generate better results online, let's schedule a time to chat. You can pick a time that works for you now by going to https://go.plumberseo.net/schedule.
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