On this quick video I explain what Live Chat is, Why you need it & direct you to the best provider in the Plumbing & HVAC industry:
Why you need Live Chat
- In the Plumbing & HVAC Industry, on average only about 5-10% of your website visitors convert to leads. That means that 90%+ of the folks that got to your website (who probably needed your service & were in your service area) leave without contacting you.
- Live Chat is proven to increase that visitor to lead rate by somewhere between 30-40%
How Website Chat Works
- When someone gets to your website they see a little pop-up box with the option to "chat" or "text message" with them.
- You can see an example at www.nixcoplumbing.com, www.valleyplumbing.com, or www.themeridianadvantage.com
- Because "chatting" is less of a step then "making a phone call" many of your customers opt to engage in this way
Who you have manning the chat matters
- There are a lot of LIVE Chat options from DIY to outsourced services
- Some outsourced services are better than others. Many are manned by agents overseas (think India or Pakistan) who are trained with one objective in mind...get the customers name & phone number with no attention to customer experience or engagement
Why Home Service Chats is the best in the Plumbing & HAVC Industry
We've implemented live chat for many of our clients over the years and tested a number of different options. We've reccently connected with Home Service Chats based out of Kansas City. They work with some of the biggest Plumbing / HVAC Companies in the industry so we decided to test them out on a few of our clients...their chat is JUST BETTER....and here is why:
- Their chat agents are trained by the best of the best to be true dispatch oriented chaters (Nexstar Newtork Trainers, Mike Agugliaro & others)
- They truly understand the industry and are trained to engage & convert visitors into LEADS
- When a chat lead expresses interest, Home Service Chats will connect with that customer via phone & then patch them into your team ready to roll.
- This results a better / more engaging chat experience for your customers, more leads from the traffic already hitting your website & better conversion of those leads into booked service calls.
Bottom Line
- If you are investing in Internet Marketing, you NEED live chat on your plumbing or HVAC website
- The best company to handle that chat for you is Home Service Chats
Get Started today
To get started reach out to Home Service Chats with the contact information below:
Trevor Flannigan
(401) 99CHATS
trevor@professionalchats.com
