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When you think about what it takes to grow a plumbing and HVAC company in today’s competitive market, few stories are as inspiring as Warhold Plumbing, Heating and Air Conditioning out of Pennsylvania.
In just over a decade, founder Chad has grown his company more than 14 times its original revenue, expanding from one truck to a fleet of twelve and building a loyal team of skilled, cross-trained technicians.
So, how did he do it? Let’s dive into the story behind Warhold’s success — and the systems, people, and mindset that made it possible.
From One Used Truck to a Thriving Fleet
Chad started Warhold Plumbing, Heating and Air Conditioning about 11 years ago, purchasing a used vehicle from the large company he’d previously worked for.
Just a few months later, he was able to buy his first brand-new truck and hire his first employee — who’s still part of the Warhold team today.
Since then, the company has grown steadily year after year, running up to 17 technicians at its peak and now maintaining 12 fully equipped service trucks serving homeowners throughout their community.
Building Talent from the Ground Up
One of the biggest challenges facing every plumbing or HVAC company today is finding and keeping great technicians.
Warhold Plumbing took a proactive approach by becoming a state-certified apprenticeship company in Pennsylvania.
This allows Chad to hire and train employees from scratch, sending them through official plumbing and HVAC schooling while working hands-on in the field. Every trainee is cross-trained in both trades, creating a highly versatile and reliable team.
By investing in his team’s future, Chad not only solved his recruitment challenges but also created a culture of loyalty and professionalism that sets Warhold apart.
Customer Experience That Builds Trust
Warhold Plumbing’s success isn’t just about skilled technicians — it’s about creating trust and peace of mind for homeowners from the first call to the final invoice.
Their automated communication system keeps customers informed every step of the way:
A live representative answers calls during business hours.
Customers receive a text confirmation the night before their appointment.
On the day of service, they get a photo and bio of their technician, plus GPS tracking to know when help will arrive.
After service, clients receive a follow-up email and invoice for full transparency.
This level of communication has become one of Warhold’s biggest differentiators — and a powerful driver of repeat business and five-star reviews.
Lessons for Plumbing & HVAC Business Owners
Warhold Plumbing’s story is a great reminder that growth doesn’t come from shortcuts — it comes from systems, training, and customer trust.
Here are three takeaways any plumbing or HVAC company can learn from Chad’s success:
Invest in training. Apprenticeships and cross-training create long-term talent pipelines.
Automate communication. Keep customers informed and comfortable — it builds loyalty and referrals.
Deliver precision and pride. Every visible detail matters when earning a homeowner’s trust.
Final Thoughts
From one used truck to a 12-vehicle fleet and a 14X increase in revenue, Warhold Plumbing, Heating and Air Conditioning proves that doing the right things consistently — training your team, focusing on customer experience, and taking pride in your work — leads to lasting growth.
Their story is a blueprint for what’s possible when you combine craftsmanship with vision and leadership.
Interested in growing your own plumbing or HVAC business?
At Plumbing & HVAC SEO, we help companies like Warhold dominate their market through digital marketing, SEO, and automation strategies that generate more booked jobs and repeat customers.
👉 Schedule a Free Strategy Session to see how we can help you build your own success story.
